Receptionist
Salary Range: £23.712 per annum
Location: Norwich, Norfolk
Service: Home Care/Domiciliary Care
Responsibilities:
– Greet and welcome visitors in a professional and friendly manner
– Answer and direct phone calls with proper telephone etiquette
– Handle inquiries and provide information to clients and visitors
– Assist with typing and data entry tasks as needed
– Take minutes during meetings and ensure accurate documentation
– Work closely with the Registered Manager to support administrative tasks
– Maintain a neat and organised reception area
Qualifications and skills
Essential Skills:
- Excellent communication skills (verbal and written)
- Strong interpersonal skills and customer service skills
- Professional telephone etiquette
- Ability to take accurate and detailed minutes during meetings
- Organisational skills
- Attention to detail
- Customer service orientation
- Ability to multitask and prioritise tasks
- Proficiency in typing and data entry
- Knowledge of office equipment (e.g., multi-line phone system, fax machine)
- Time management skills
Desirable Skills:
- Previous experience in a receptionist or administrative role
- Knowledge of basic administrative tasks (filing, scheduling, etc.)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
- Ability to remain calm under pressure
- Problem-solving skills
- Team player mentality
- Flexibility and adaptability to changing situations
- Knowledge of confidentiality protocols