Salary Range: £23.712 per annum 

Location: Norwich, Norfolk  

Service: Home Care/Domiciliary Care 


– Greet and welcome visitors in a professional and friendly manner 

– Answer and direct phone calls with proper telephone etiquette 

– Handle inquiries and provide information to clients and visitors 

– Assist with typing and data entry tasks as needed 

– Take minutes during meetings and ensure accurate documentation 

– Work closely with the Registered Manager to support administrative tasks 

– Maintain a neat and organised reception area 

Qualifications and skills 

Essential Skills: 

  1. Excellent communication skills (verbal and written) 
  1. Strong interpersonal skills and customer service skills 
  1. Professional telephone etiquette 
  1. Ability to take accurate and detailed minutes during meetings 
  1. Organisational skills 
  1.  Attention to detail 
  1. Customer service orientation 
  1. Ability to multitask and prioritise tasks 
  1. Proficiency in typing and data entry 
  1. Knowledge of office equipment (e.g., multi-line phone system, fax machine) 
  1.  Time management skills 

Desirable Skills: 

  1. Previous experience in a receptionist or administrative role 
  1. Knowledge of basic administrative tasks (filing, scheduling, etc.) 
  1. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
  1. Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds. 
  1. Ability to remain calm under pressure 
  1. Problem-solving skills 
  1. Team player mentality 
  1.  Flexibility and adaptability to changing situations 
  1. Knowledge of confidentiality protocols